Instagram DM Automation
We build a system that replies to your Instagram direct messages 24/7 by developing an app on Meta’s developer infrastructure; we turn every incoming message into a sales opportunity.
24/7 RESPONSES TO YOUR CUSTOMERS
An AI Assistant for Your Business
We train, test, and set up an AI assistant custom to your brand. The assistant replies to your customers' messages within seconds in your brand's voice; every message on Instagram and WhatsApp gets a response, and sales continue even while you sleep.
WHAT WE DO
An instant reply on every channel with an AI chatbot
Your assistant doesn't just answer; it asks the right questions, guides the customer toward buying, and hands the conversation over to you when needed.
Brand-Specific Training
We train the assistant with your products, services, and tone of voice. We make it respond like your brand’s representative, not like a robotic bot.
Human Handover
When the assistant can’t resolve a question, it hands the conversation over to you and notifies you instantly on your preferred channel; so no customer is left unanswered.
WhatsApp Integration
The same assistant can, if you wish, also be integrated into the WhatsApp Business API; whichever channel your customers write from, they get an instant reply.
WHY AN AI ASSISTANT?
The benefits of your assistant for your business
An AI assistant doesn't just answer questions; it directly affects your business's time, customer satisfaction, and sales.
24/7 Instant Replies
Day or night, holiday or not, it replies to every message instantly; no customer is left waiting.
Time for Your Team
The assistant takes on repetitive questions; your team focuses on its core work.
No Missed Opportunities
It greets the interested customer at the right moment and quickly directs the ready-to-buy person to you.
Higher Satisfaction
Fast, consistent replies increase customer satisfaction and trust in your brand.
On-Brand Voice
It gives every customer the same quality, consistent replies that fit your brand’s voice.
Multi-Channel
The same assistant works on Instagram and WhatsApp; whichever channel your customer writes from, they get a reply.
USE CASES
Which businesses is it ideal for?
We develop the AI assistant specific to your industry and brand and adapt it to any business with heavy message traffic. Here are some of the most common areas.
Restaurant and Cafe
It answers reservation, menu, and takeaway order questions; a customer who gets a fast reply becomes more satisfied.
Florist
It instantly handles order, delivery, and special-day requests; while you prepare the flowers, the assistant keeps selling.
Tours and Travel
It answers tour program, price, and availability questions 24/7 and catches the holiday-planning customer while they’re hot.
Real Estate
It automatically handles listing details and appointment requests; it quickly directs interested customers to the right agent.
Beauty and Care
It answers appointment, service, and price questions; with fast replies it increases customer satisfaction and gives you the chance to focus on your work.
Clinic and Health
It handles appointment and information requests and directs your patients to the right department without keeping them waiting.
WHY S PLUS WEB?
Not an agency, your growth partner
We treat your business as our own and deliver work that gets results, not just work that looks good.
1-Year Software Warranty
We provide a one-year software warranty on the website we deliver, resolving any technical issues that arise at no extra cost.
Advanced Firewall
We build every site with an advanced firewall and attack protection, safeguarding your business against cyber threats and data breaches.
Visibility in AI Search
We build your pages to be recommended not only on Google but also in AI searches like ChatGPT and Google AI.
Transparent Ad Management
We manage your ad budget from a shared dashboard where you can see results in real time, and report spend and performance transparently.
Corporate Ad Registration and Expensing
We register your business on ad platforms as a corporate account, so your ad spend is invoiced and can be officially expensed.
Industry-Specific Automation
We set up automations tailored to your industry and workflow, automating repetitive tasks so your team can focus on what matters.
YOUR QUESTIONS
Frequently asked questions about the AI assistant
We've answered the most common questions. If anything else is on your mind, get in touch.
What if the assistant gives a wrong answer?
We train the assistant specifically for your brand and set it up so that, when unsure, it hands the conversation over to you instead of making things up. This minimizes the risk of wrong information.
Which channels does it work on?
The assistant works on Instagram direct messages and WhatsApp. We decide together which channels to enable based on your business’s needs.
Will it interfere with my own messaging?
No. When you start typing in a conversation, the assistant automatically steps aside and leaves control entirely to you. While you manage the conversation, the assistant waits in the background and steps back in when appropriate.
Can I make changes after setup?
Of course. We update the answers, welcome messages, and routing whenever you want; the assistant evolves along with your business.
Which AI models do you use?
We use models from leading providers such as OpenAI and Anthropic. We choose the model based on the best price/performance balance for your business.
Whose account are the AI credits used from?
We can set this up either way: credits can run from your account or be managed by us. We decide the most suitable model together.
Could the assistant use inappropriate language?
We train the assistant to respond only within the framework your brand defines, in a polite and consistent tone. When unsure, it hands the conversation over to you without making things up; this minimizes the risk of inappropriate replies.
How does pricing work?
We proceed with a transparent structure of setup and monthly management. We prepare a tailored proposal based on the scope, the channels you use, and message volume.
What is the monthly cost?
It varies by your business’s needs, number of channels, and message volume. In the first meeting we share a clear monthly cost and scope.
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